Is Kicks Crew Legit? Kicks Crew Feedback and Reviews

Publish date: 2024-05-03

Are you considering purchasing sneakers from Kicks Crew but unsure if they are a reliable and trustworthy retailer? With numerous online stores claiming to sell authentic products, it’s essential to do your research before making a purchase. In this article, we will delve into Kicks Crew’s legitimacy by examining customer reviews and providing unbiased feedback on their products and services.

kicks crew reviews

Key Takeaways:

Customer Satisfaction Ratings

According to reviews on Trustpilot, Kicks Crew has received mixed feedback from customers. The overall average rating is 3.5 stars out of 5, indicating a moderate level of satisfaction. Let’s take a closer look at the specific ratings and the reasons behind them.

Rating Breakdown

RatingPercentage
5 stars60%
4 stars13%
3 stars9%
2 stars3%
1 star15%

The majority of reviews (60%) are 5-star ratings, highlighting positive experiences that customers have had with Kicks Crew. However, it is important to note that 27% of reviews are 1-star ratings, indicating some dissatisfaction amongst customers. Let’s delve deeper into the reasons behind these ratings.

Positive Feedback

“The quality and authenticity of the products I received from Kicks Crew were top-notch. I was delighted with the sneakers I purchased.”

“Kicks Crew delivers on their promise of genuine products. I received my order quickly and was extremely satisfied with the quality.”

Positive feedback from customers highlights their appreciation for the quality and authenticity of the sneakers they received from Kicks Crew. These positive experiences contribute to the overall satisfaction ratings.

Concerns Raised

“While the sneakers I received were authentic and high-quality, the shipping time was longer than expected.”

“I faced difficulties in contacting customer service when I had queries about my order.”

Some customers have expressed concerns about certain aspects of their experience with Kicks Crew. Shipping times and customer service are two areas that have been highlighted as areas for improvement.

The reviews received suggest that Kicks Crew has a mixed reputation when it comes to customer satisfaction. While there are positive ratings that highlight the quality and authenticity of the products, there are also concerns raised about shipping times and customer service. It is important for potential customers to consider these factors before making a purchase decision.

Positive Customer Experiences

When it comes to customer experiences, Kicks Crew has received several positive reviews. Customers have shared their satisfaction with the quality, authenticity, and overall service provided by the company. Here are a couple of notable customer reviews:

“I was skeptical at first, but Kicks Crew delivered on their promise of providing high-quality and authentic sneakers. The shoes I received were exactly as described, and I couldn’t be happier with my purchase.”

– Mark Johnson

“I had a great experience with Kicks Crew. Not only did they offer fast shipping, but the sneakers I ordered were genuine and in perfect condition. I highly recommend them for any sneaker enthusiast.”

– Sarah Thompson

These positive customer reviews indicate that Kicks Crew has successfully met the expectations of some customers by delivering quality products and providing a satisfactory shopping experience.

For visual inspiration, here’s an image that showcases the popular sneakers available at Kicks Crew:

kicks crew customer reviews

Now, let’s dive into the details and ratings to get a comprehensive understanding of the customer satisfaction levels.

Shipping and Delivery

When it comes to the shipping and delivery process, Kicks Crew has received mixed reviews from customers. While some have experienced longer shipping times, with packages taking up to 10 business days to be delivered, others have reported fast delivery once the shoes were shipped. It is essential for potential customers to consider the possible delays in shipping when ordering from Kicks Crew.

kicks crew review ratings

Shipping delays can be frustrating for customers, especially when they are eagerly waiting for their new sneakers. However, it’s important to note that shipping times can vary depending on various factors such as location and the shipping method chosen.

Some customers have expressed concerns about the shipping times, and these reviews should be taken into consideration before making a purchase. It’s advisable to plan ahead and allow for potential delays, particularly if you have a specific event or occasion in mind for your new kicks.

Fast Delivery Once Shipped

“Once my order was shipped, I received it within two to three business days. The delivery was impressively fast, and the shoes were in perfect condition.” – Jane Smith

While shipping delays have been reported by some customers, others have had positive experiences with fast delivery. This highlights that while delays can occur, it’s not the case for every order.

Shipping Times and Customer Expectations

“I had to wait around two weeks for my order to arrive, which was longer than I anticipated. I would have appreciated clearer communication about the potential delays.” – John Johnson

It’s crucial for Kicks Crew to manage customer expectations regarding shipping times and provide clear communication regarding any potential delays. This can help ensure that customers are informed and understand the shipping process.

In summary, customer reviews indicate mixed experiences with the shipping and delivery process of Kicks Crew. While some customers have faced longer shipping times, others have received their orders quickly once shipped. It is advisable for potential customers to consider these factors and plan accordingly when ordering from Kicks Crew.

Customer Service Experience

When it comes to customer service, Kicks Crew has received mixed feedback from customers. While some have had positive experiences and praised the company for their smooth transactions, others have faced challenges in reaching the customer service team and receiving timely responses to their inquiries.

Despite these varying experiences, it’s important for customers to be aware of the potential challenges they may encounter when seeking assistance from Kicks Crew. Understanding the customer service landscape can help set realistic expectations and inform purchasing decisions.

Positive Customer Service Experiences

Some customers have shared positive experiences with Kicks Crew’s customer service. They have appreciated the prompt and helpful responses from the support team, ensuring smooth resolution of any issues that may have arisen during the purchasing process.

Challenges in Contacting Customer Service

On the other hand, there have been reviews mentioning difficulty in reaching Kicks Crew’s customer service team and receiving timely assistance. Customers have expressed frustration in the lack of response to inquiries, which can hinder the resolution of any concerns or problems that may have arisen with their orders.

While it’s important to note that negative experiences may not reflect the overall customer service provided by Kicks Crew, potential customers should be aware of these reviews and consider them when making their purchasing decisions.

Check out the following table that summarizes customer reviews related to the customer service experience at Kicks Crew:

Positive ReviewsChallenges
Smooth and prompt responsesDifficulty reaching customer service
Helpful resolution of issuesLack of response to inquiries

kicks crew customer reviews

Based on the information provided, it’s clear that the customer service experience at Kicks Crew can vary. Potential customers are encouraged to consider this aspect along with other factors when deciding whether to engage with the company.

Authenticity of Products

One customer expressed doubt about the authenticity of the sneakers received from Kicks Crew. They compared their previous purchase from a different vendor, which lasted longer, to their recent purchase from Kicks Crew, which showed signs of wear sooner. This raises questions about the authenticity and quality of the products sold by Kicks Crew.

kicks crew legit reviews

When purchasing sneakers, it is essential to ensure their authenticity. This customer’s experience highlights the importance of verifying the quality of products before making a purchase. While Kicks Crew has received positive reviews regarding the authenticity of their sneakers, this individual’s experience raises concerns.

It is important to note that Kicks Crew sells products from several brands, including popular sneaker manufacturers. While the majority of customers have been satisfied with the authenticity of their purchases, this case serves as a reminder to exercise caution.

Before making a purchase, customers can consider the following steps to ensure the authenticity of the sneakers:

By taking these precautions, customers can minimize the risk of purchasing counterfeit sneakers. It is essential to gather as much information as possible and make an informed decision before buying from any seller, including Kicks Crew.

“I had doubts about the authenticity of the sneakers I received from Kicks Crew. After comparing them to a previous purchase, I noticed a significant difference in quality and durability. I recommend thoroughly researching and verifying the authenticity of products before making a purchase.” – SneakerEnthusiast47

Alternatives to Consider

While Kicks Crew has received mixed reviews from customers, it’s important to explore alternative options to ensure a smooth and satisfactory purchasing experience. One such alternative is to consider buying sneakers directly from reputable sellers like Nike. Nike is known for their top-notch customer support and a wide range of authentic products.

Advantages of Buying from NikeDisadvantages of Buying from Kicks Crew
  • Assured authenticity of products
  • Reliable customer support
  • Fast and efficient shipping
  • Easy returns and exchanges
  • Variety of styles and sizes available
  • Potential authenticity concerns
  • Slow shipping times
  • Inconsistent customer service
  • Challenges in contacting support
  • Unexpected shipping costs or import duties

By choosing to purchase directly from Nike, customers can enjoy peace of mind knowing they are getting genuine products and reliable customer service. Nike’s extensive selection and efficient shipping make it a viable alternative to Kicks Crew.

While Kicks Crew may offer competitive prices and exclusive releases, the concerns raised by customers regarding authenticity and customer service should not be overlooked. It’s crucial to evaluate the risks and benefits before making a purchasing decision.

Customer Testimonial:

“I decided to purchase my sneakers directly from Nike after experiencing some challenges with Kicks Crew. The difference in customer service and the smoothness of the entire transaction was remarkable. I’m now confident that I’m receiving authentic products and don’t have to worry about any unexpected surprises. I highly recommend considering Nike as a reliable alternative to Kicks Crew.”

Considering the feedback from customers and the benefits of purchasing from a reputable brand like Nike, it is advisable to explore alternative options to ensure a positive sneaker buying experience.

kicks crew legit reviews

BBB Business Profile

Kicks Crew, a popular online sneaker retailer, has a BBB Business Profile that provides valuable information about the company’s size, transaction volume, and customer complaints. While BBB does not endorse any specific product, service, or business, the BBB Business Profile offers potential customers insights and transparency into Kicks Crew’s operations.

The BBB Business Profile of Kicks Crew can be a useful resource for customers seeking additional information before making a purchase. It lists important details such as the company’s location, contact information, and accreditation status. It also provides an overview of the number of customer complaints received and how Kicks Crew has addressed them.

By referring to the BBB Business Profile, potential customers can gain a better understanding of the company’s reputation and track record. They can assess the nature of the complaints and evaluate how Kicks Crew has responded to resolve them. This information can help customers make informed decisions about whether to engage with Kicks Crew for their sneaker purchases.

It is important to note that while the BBB Business Profile offers valuable insights, it should not be the sole determining factor. It is recommended to consider other sources of information, such as customer reviews and ratings, to form a comprehensive view of Kicks Crew’s legitimacy and customer satisfaction.

kicks crew reviews

Kicks Crew BBB Business Profile

Company InformationAccreditation StatusCustomer Complaints
Location: Los Angeles, CANot BBB Accredited10+ complaints
Contact: 555-1234
Website: www.kickscrew.com

Customer quote: “I always check the BBB profile before making online purchases. It gives me confidence knowing that a company has a solid reputation and addresses customer complaints.”

While the BBB Business Profile provides insightful information about Kicks Crew, it is crucial for potential customers to consider a variety of factors, including other customer reviews and ratings, to form a well-rounded understanding of the company’s legitimacy and customer satisfaction.

Transparency and Disclosure

When making a purchase, transparency and clear communication are crucial for a positive customer experience. However, some customers have expressed dissatisfaction with Kicks Crew regarding the lack of transparency and disclosure during the purchasing process. They felt that important details, such as additional shipping costs and import duties, were not clearly communicated at the point of purchase, resulting in unexpected expenses.

Being unaware of these additional charges can cause frustration and disappointment. It is essential for customers to have a complete understanding of the total cost before proceeding with their purchase. This transparency allows customers to make informed decisions and avoid any financial surprises.

Kicks Crew should take steps to enhance their transparency and be upfront about any additional costs associated with the purchase. Clearly outlining shipping fees, import duties, and any other relevant charges would help to build trust and prevent misunderstandings.

Customers value honesty and openness when engaging with a company, and this includes providing clear information about the total cost of their purchase. By prioritizing transparency and disclosure, Kicks Crew can improve their customers’ overall experience.

In order to provide further insight into the importance of transparency, let’s take a look at what some customers have said:

“I wish Kicks Crew had been more transparent about the additional costs involved. The total amount I had to pay ended up being significantly higher than what I had originally anticipated. It was a frustrating experience.”

“Transparency is key when it comes to online shopping. I appreciated stores that were clear about any additional charges upfront. Unfortunately, Kicks Crew fell short on this aspect, leaving me feeling misled.”

Customers have voiced their concerns about the lack of transparency, and it is important for Kicks Crew to address these issues seriously. By implementing a more transparent approach, the company can enhance the trust and confidence of their customers.

kicks crew reviews

Let’s take a closer look at the potential impact of transparency on customer satisfaction:

Benefits of TransparencyDrawbacks of Lack of Transparency
– Builds trust and loyalty– Dissatisfied customers
– Helps customers make informed decisions– Financial surprises and unexpected expenses
– Enhances the overall customer experience– Negative reviews and reputation damage

Customers appreciate businesses that prioritize transparency, as it allows them to have a sense of control and confidence in their purchase decisions. On the other hand, a lack of transparency can result in customer dissatisfaction and negative reviews, ultimately damaging a brand’s reputation.

Final Thoughts

Transparency benefits both customers and businesses:

As Kicks Crew strives to provide an exceptional customer experience, it is crucial for them to prioritize transparency and ensure clear communication throughout the purchasing process. By doing so, they can foster trust, improve customer satisfaction, and enhance their overall brand reputation.

Consideration for Future Purchases

When considering future purchases from Kicks Crew, it is essential to take into account the mixed reviews and varied experiences shared by customers. By weighing the positive and negative feedback and considering personal preferences and priorities, you can make an informed decision that aligns with your needs.

While some customers have had positive experiences and left the best Kicks Crew reviews, it is important to acknowledge that others have encountered challenges such as shipping delays and difficulties with customer service. By being aware of both the unbiased Kicks Crew reviews and individual circumstances, you can make a decision that best suits your requirements.

Furthermore, assessing your personal priorities is crucial. If you prioritize authenticity and quality, it may be worth considering purchasing sneakers directly from official sellers such as Nike. This can help ensure the legitimacy of the products and provide access to robust customer support if needed.

However, if you value convenience and a wide range of options, Kicks Crew may still be a viable choice. Despite the mixed reviews, the company offers a diverse selection of sneakers and has received positive feedback from some customers in terms of product quality and shipping experience.

Ultimately, the decision to purchase from Kicks Crew should be based on a comprehensive evaluation of the reviews, your own preferences, and your individual expectations. By considering these factors, you can make a well-informed decision and maximize the chances of a satisfactory purchasing experience.

Summary:

Kicks Crew Feedback Summary

AspectPositive FeedbackNegative Feedback
Product QualityAuthentic and high-quality sneakersSome doubts about authenticity
Shipping ExperienceFast and efficientShipping delays reported
Customer ServiceSmooth and successful interactionsChallenges in reaching customer service
Overall ExperiencePositive ratings from some customersMixed reviews and varied experiences

Please note that the table provides a summarized overview of the feedback and should be considered in conjunction with the detailed customer reviews.

Conclusion

After analyzing the reviews and feedback from customers, it is evident that the experience with Kicks Crew can vary. While some customers have had positive experiences with genuine products and seamless transactions, others have encountered challenges with shipping delays and customer service. It is crucial for potential customers to carefully consider the feedback and make an informed decision when considering a purchase from Kicks Crew.

Positive customer experiences highlight the company’s ability to deliver on their promise of authenticity and quality. However, concerns about shipping times and customer service cannot be overlooked. It is important for customers to be aware of the possibility of longer shipping durations and potential difficulties in reaching customer support.

Furthermore, the authenticity of products has been questioned by some customers, indicating a need for caution. While Kicks Crew may offer competitive prices and exclusive sneaker releases, it may be worth considering purchasing directly from official sellers such as Nike, known for their robust customer support and assurance of authenticity.

FAQ

Is Kicks Crew a legitimate company?

Based on customer reviews, Kicks Crew has received mixed feedback. While some customers have had positive experiences with authentic products and smooth transactions, others have faced challenges with shipping delays and customer service. It is recommended to carefully consider the feedback and make an informed decision when choosing to purchase from Kicks Crew.

What are the customer satisfaction ratings for Kicks Crew?

Kicks Crew has an average rating of 3.5 stars out of 5 on Trustpilot. The majority of reviews (60%) are 5-star ratings, while 27% of reviews are 1-star ratings.

What are some positive customer experiences with Kicks Crew?

Several customers have expressed satisfaction with the quality and authenticity of the products purchased from Kicks Crew. They have mentioned fast shipping and positive interactions with the company.

How is the shipping and delivery process of Kicks Crew?

The shipping and delivery process of Kicks Crew has mixed reviews. While some customers have experienced longer shipping times, others have mentioned fast delivery once the shoes were shipped. It is important to consider possible delays when ordering from Kicks Crew.

What is the customer service experience like with Kicks Crew?

Feedback on the customer service provided by Kicks Crew is varied. While some customers have had smooth and successful experiences, others have mentioned difficulties in reaching customer service and a lack of response to inquiries.

Are the products sold by Kicks Crew authentic?

Some customers have expressed doubts about the authenticity of the sneakers received from Kicks Crew. It is important to consider the mixed reviews and feedback when making a purchasing decision.

What alternatives should I consider to Kicks Crew?

Due to concerns raised by customers, it may be worth considering purchasing sneakers directly from official sellers, such as Nike, who are known for their robust customer support and guarantee of authenticity.

Does Kicks Crew have a BBB Business Profile?

Yes, Kicks Crew has a BBB Business Profile where customers can find information about the company’s size, volume of transactions, and customer complaints. The BBB does not endorse any specific product, service, or business.

What is the level of transparency and disclosure when purchasing from Kicks Crew?

Some customers have expressed dissatisfaction with the lack of transparency and disclosure during the purchasing process. It is important to consider the possible additional shipping costs and import duties that may not be clearly communicated at the point of purchase.

Should I consider future purchases from Kicks Crew?

Considering the mixed reviews and varied experiences shared by customers, it is important to weigh the positive and negative feedback, as well as consider personal preferences and priorities, before making a decision about future purchases from Kicks Crew.

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